Guarantee
We offer our customers a 12 month guarantee on all of our products.
- The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
- You must provide proof of delivery/purchase before any work can be carried out on your product under the guarantee. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt or delivery note.
- All work will be carried out by OneClick or its authorised agents.
- Any parts which are replaced will become the property of OneClick.
- The repair or replacement of your product under guarantee will not extend the period of guarantee.
- Purchases made through a third party and deemed to be faulty must be returned to this supplier in accordance with their terms and conditions.
Replacement products may be new or refurbished.
If you are experiencing any problems simply visit our Frequently Asked Questions page, if that doesn’t help with your specific enquiry please email us using the Technical Enquiry Form and we will respond as soon as we can.
Here at OneClick we pride ourselves on the quality of our products and we work hard to ensure that our customers are happy. The IntelliRange is designed to ensure the quality and reliability performance meets or exceeds internal specifications as well as industry standards and individual customer requirements. We have achieved this by incorporating innovative technology, such as Zero Crossing Detection and Auto Calibration. We have never compromised on the quality of our components, if they don’t meet our high standards we don’t use them.
We believe that selling poor quality products to our customers is absolutely unacceptable. So you can have peace of mind that our products have also been engineered with quality and longevity in mind.
However as with all electronic items there are of course, occasions when products fail through fault of manufacture. We do everything in our power to ensure that this doesn’t happen. We employ an in house multi stage testing process which means that our components and our products are rigorously tested at each stage of the manufacturing process. The finished product is then externally batch tested by independent engineers before it leaves the manufacturers premises.
In the unlikely event that you experience a problem with a product which is beyond its limited warranty period (Out of Warranty), OneClick at their discretion, will inspect and repair it on a flat fee basis which is non-refundable:
IntelliPlugs - £15 each
IntelliPanels - £20 each
The price covers testing, administration, VAT and return postage and packaging costs.
You must return the product to us at your own expense. Note that if you fail to take reasonable care of the goods we might not be able accept their return.
If OneClick determines that a product is not repairable, for example if it has failed due to catastrophic damage, been disassembled into multiple pieces or is found to be in full working order, then the service is not available and the product will be returned.
If OneClick provides a service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the remaining warrant or 90 days after the service, whichever provides longer coverage for you. If OneClick provide a service outside of warranty, OneClick warrants that the repair will be free from defects in materials and workmanship for 90 days from the returned product ship date.
BEFORE RETURNING AN ITEM, YOU MUST CONFIRM THE DETAILS OF ANY PROBLEMS YOU MAY BE EXPERIENCING IN WRITING TO ONECLICK.
PLEASE CONTACT US VIA THE 'CONTACT' SECTION OF OUR WEBSITE.
ONECLICK WILL ISSUE AN RMA REFERENCE AND FURTHER INSTRUCTIONS AS NECESSARY.
PRODUCTS RETURNED WITHOUT AN RMA WILL NOT BE ACCEPTED.
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